FAQ

• Question: What products does your online shop offer?

  • We specialize in cosmetic products, but we are working to create a one-in-one shop to showcase and expand our strengths.

• Question: How does payment take place in your online shop?

  • Answer: We accept all payments that require your security granted.

• Question: What shipping options are available?

  • We work closely with our suppliers to provide you with free delivery.

• Question: Is there a return guarantee?

  • You have the right to return unused goods within 14 days and receive a one-year guarantee. Please note that additional shipping costs may apply when returning items.

• Question: How can I contact customer service?

  • Our customer service is available to you via email at prestige.eliteshop@gmail.com
  • Are there any current discounts or special offers?
  • • Yes, we have regular discounts and special offers. Visit our website or subscribe to our newsletter to stay up to date.

Question: How does your online shop protect my personal data?

• Answer: We value privacy and use modern security measures to protect your personal information. For more information, see our privacy policy.

Question: Is there a way to rate products and see reviews from other customers?

• Answer: Yes, customers can rate products and leave reviews. These can be viewed on the product page.

Question: Do you offer gift vouchers?

• Answer: Yes, we offer gift vouchers in various amounts. These can easily be purchased and redeemed online.

Question: How can I track the status of my order?

• Answer: After completing your order, you will receive a confirmation email with a link to track your order status. Information about shipment tracking can also be found in your customer account.