FAQ

    • Question: What products does your online shop offer?

      • We specialize in cosmetic products, but we are working to create a one-in-one shop to showcase and expand our strengths.
    • Question: How does payment take place in your online shop?

      • Answer: We accept all payments that require your security granted.
    • Question: What shipping options are available?

      • We work closely with our suppliers to provide you with free delivery.
    • Question: Is there a return guarantee?

      • You have the right to return unused goods within 14 days and receive a one-year guarantee. Please note that additional shipping costs may apply when returning items.
    • Question: How can I contact customer service?

      • Our customer service is available to you via email at prestige.eliteshop@gmail.com
      • Are there any current discounts or special offers?
        • Yes, we have regular discounts and special offers. Visit our website or subscribe to our newsletter to stay up to date.
  • Question: How does your online shop protect my personal data?

    • Answer: We value privacy and use modern security measures to protect your personal information. For more information, see our privacy policy.
  • Question: Is there a way to rate products and see reviews from other customers?

    • Answer: Yes, customers can rate products and leave reviews. These can be viewed on the product page.
  • Question: Do you offer gift vouchers?

    • Answer: Yes, we offer gift vouchers in various amounts. These can easily be purchased and redeemed online.
  • Question: How can I track the status of my order?

    • Answer: After completing your order, you will receive a confirmation email with a link to track your order status. Information about shipment tracking can also be found in your customer account.

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